Role: Administration and Reception Officer

Location: Flexibly from home, at Brook Street and various locations across Kirklees

Salary: £23,549.76 pro rata (£12,729.60 actual)

Hours: 20 hours per week, worked across 5 days

Contract: Permanent

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Organisation Overview:

Support to Recovery (S2R) is a mental health and wellbeing charity, providing weekly indoor and outdoor activities at our Create Space venue in Huddersfield and at various community locations across South and North Kirklees. We believe that creativity promotes positive mental health and wellbeing and we have an open access approach and run activities for people from 14 years upwards. We offer a wide range of workshops including: aromatherapy, gardening, sewing, physical and mental health, wellbeing and outdoor activities, all delivered in safe and friendly environments. Our activities run throughout the week, during the daytime, evenings and weekends.

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Purpose: We are looking to recruit an excellent communicator, who can efficiently and flexibly support our varied service delivery across a range of projects and programmes. We are a small but extremely busy organisation where every day brings new challenges. S2R staff need to be empathetic, creative, adaptable and willing to support and visibly represent S2R at events and activities. All staff are responsible for promoting our service accurately and actively.​

 

Role and Responsibilities:

Broad duties of post: To provide administrative support to the organisation including responsibility for client database and monitoring systems, being the first point of contact for enquiries and referrals, compiling and preparing information.

 

1. As the first point of contact for S2R:

• Acting as the friendly and approachable first point of contact for S2R, communicating with attendees and stakeholders face-to-face and via letter, phone, text and email.

• Responding sensitively and professionally to people accessing our services who may be experiencing poor mental health or wellbeing.

• Providing telephone support for clients and professionals.

• Maintaining and developing an awareness of partner services and other 3rd sector organisations and to be able to signpost to them.

• Be responsible for vetting and processing incoming referrals, enquiries and initial client entry into service.

 

2. To undertake administrative functions including:

• Overseeing completion and processing of project paperwork such as attendance records and participant questionnaires for funders.

• Be responsible for maintaining detailed and accurate records and complying with client confidentiality, GDPR and organisational data policies.

• Compiling monitoring statistics and outcomes, assisting in meeting monitoring requirements and inputting and extracting data from the S2R database.

 

3. To provide cover on reception at Brook Street:

• Be a key holder for our building, responsible for adhering to safe opening and closing procedures and providing access to workshops/sessions.

• Managing reception for Welcome Morning sessions and other sessions as required and providing session support where reasonable.

• Managing and merchandising our in-house gallery, organising displays and supervising gallery stock and sales, including handling cash, tracking monthly sales, paying artists and introducing new artists to the gallery.

• Providing staff cover for the building when required, including out of hours event cover, evenings and weekends where reasonable.

 

4. General duties, including:

• Be involved in supervision and training under the guidance of the Manager including: attending individual supervision, participating in internal and external training sessions and pursuing personal development of skills and knowledge necessary for the effective performance of the role.

• Becoming familiar with the aims, objectives, policies and procedures of Support to Recovery and to ensure these are adhered to in the course of the postholder’s duties.

• Ensuring that at all times the duties of the postholder are carried out in compliance with the prevailing Equal Opportunities Policy of S2R.

• Ensuring that the health and safety of all persons and resources are not compromised as required by the prevailing Health and Safety at Work legislation.

• Undertaking other duties relevant to the post as required by the Manager.

 

Essential Skills / Experience:

• Experience working in a health / wellbeing / mental health setting.

• Experience of working in a client-facing role, working with and signposting people who may have complex emotional or physical needs.

• Excellent communication and empathy skills both in-person, on the phone and via email.

• Strong literacy and numeracy skills.

• Good working knowledge of Microsoft Word, Excel and PowerPoint.

• Experience working effectively as part of a small and busy team.

• Self-motivated and able to work on own initiative.

• Excellent time management skills.

 

Desirable Skills / Experience:

• Knowledge and experience of Data Protection (GDPR 2018).

• Knowledge and experience of Safeguarding, Health & Safety and Equality & Diversity.

 

Training and Development:

You will receive training in the form of an induction to our wider services and your specific responsibilities, how to use our IT and phone systems and the necessary procedures to follow within the building and in relation to data input, storage and security. Safeguarding and First Aid Training will be provided alongside additional training around Health and Safety where needed.

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Within S2R, there are always opportunities for progression, upskilling and further training. We support our colleagues to contribute their wider skills and experience to how we shape and adapt services and encourage staff to develop and share their interests.

 

Please note that the successful candidate will be subject to enhanced DBS check and employment regulation checks.

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Application Deadline: Sunday 11th May 2025

Shortlisting will be done on Monday 12th May and interviews will be held on Monday 19th May.

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How to apply: Please email us at: contact@s2r.org.uk and we will send you a job application form. If you would like to talk through the job role or your application with us beforehand, just let us know and we will be happy to do so.