Privacy Policy

Support to Recovery, also known as S2R, is committed to protecting and respecting your privacy. This policy, together with our website terms of use, sets out the basis on which any personal data S2R collects from you will be processed.

Please read the following carefully to understand S2R’s views and practices regarding your personal data and how it will be treated.

In line with the new GDPR regulations, the data controller is:

Support to Recovery, 5 - 7 Brook Street, Huddersfield HD1 1EB.

What information might we collect from you?
S2R may collect and process the following data about you:
• Information that you provide by filling in forms on our website, www.s2r.org.uk

• S2R may also ask you for information if you report a problem with the website

• Any correspondence you send to S2R
• Details of any donations, volunteer applications or job applications that you make
• S2R may also ask you to complete surveys used for research purposes, although you do not have to respond to them
• Details of your visits to this website and the resources that you access

IP Addresses
S2R may collect information about your computer, including where available, your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. This is statistical data about S2R’S users' browsing actions and patterns, and does not identify any individual.

Cookies
For the same reason, S2R may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help to improve the site and to deliver a better and more personalised service. Some of the cookies used are essential for this site to operate. If you continue to use this site, you agree to our use of cookies.

Where do we store your personal data?
The data that S2R collects from you may be transferred to, and stored at, a destination outside the European Economic Area. By submitting your personal data and selecting the 'Opt In' box, you agree to this transfer, storing or processing. S2R will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to S2R is stored on its secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although S2R will do its best to protect your personal data, it cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once S2R have received your information, it will use strict procedures and security features to try to prevent unauthorised access.

Information Sharing and Informed Consent

S2R will retain electronic information about you so that we can provide you with the best level of support whilst you access our service. This information will be held in strict accordance with the 2018 General Data Protection Regulation (GDPR). We will only use your information for the purposes we have told you about, operational reasons and when we are required to do so by law (e.g. during an audit). We will also comply with any legal request by a court or authorised body that requires us to release information to them.

We will only share your information on a ‘need to know’ basis with other agencies involved in your support, in order to ensure consistency in the service you receive. Examples of agencies may be: Care Coordinators, Social Workers, Housing Providers, GP’s, Support Workers, CPN’s, Emergency Services etc.

Use of information held
S2R uses information held about you in the following ways:
• To ensure that content from this site is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that you request from S2R or which S2R feel may interest you, where you have consented to be contacted for such purposes

Disclosure of your information
S2R may disclose your personal information to third parties in the following circumstances:
• If S2R sells or buys any business or assets, in which case S2R may disclose your personal data to the prospective seller or buyer of such business or assets
• If S2R or substantially all of its assets are acquired by a third party, in which case personal data held by S2R about its users may be one of the transferred assets; or
• If S2R are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use of this site

Your rights
The 2018 General Data Protection Regulation (GDPR) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulation. Any access request may be subject to a fee of £10 to meet S2R’s costs in providing details of the information held about you.

Please note that any external third party websites which S2R may provide a link to will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Any changes made to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Support to Recovery, 5 - 7 Brook Street, Huddersfield HD1 1EB.

Confidentiality

Attendees have a right to confidentiality, and unless special circumstances apply (see circumstances below), any personal or private information received from or about attendees will be known only to staff who provide support to them.

Circumstances for sharing client information:

There may be circumstances when information needs to be shared with other people.

For example:

To ensure the wellbeing and safety of attendees
When we have information that leads us to believe that someone is at immediate or serious risk
For the purpose of preventing or detecting crime or abusive situations

Support to Recovery is committed to compliance with the principles set out in the 2018 General Data Protection Regulation (GDPR). All records kept about attendees are up-to-date, accurate, secure and confidential.